We know that unexpected circumstances can prevent you from being able to show up to a shift, here's what you need to do to avoid a suspension.
An emergency can come in many forms: waking up too sick to work, a car accident, even a babysitter falling through. We know that life can throw some unexpected curveballs, and we have a system to make sure that you aren't unfairly punished for life getting messy. So, if you find yourself in an emergency situation, first and foremost, we hope that you're okay! Take care of what you need to if you're in a dangerous situation, or if there are pressing matters to be resolved. Once you are in a safe space, follow these steps below to make sure that you avoid a suspension.
Step One: Contact the Shift Lead
The first thing you'll need to do is to contact the shift manager and let them know what happened. You can find their contact information on the application. Go to where the shift is listed on your calendar and check the phone number associated with your shift. Text or call the number and give them your name, the time you were supposed to show up to the shift, and why you won't be able to make it. If there is some kind of documentation that you can send them include that as well (e.g. if you were in a car accident, include a photo of your car etc.) This will help to streamline the process and ensure a positive resolution.
Step Two: Contact Us!
Sometimes an individual can get forgotten by a shift lead in the hustle and bustle of work, that's why it's important to contact Bacon support after reaching out to the shift manager first. Contacting our customer support team does not act as a substitute for contacting the shift lead, but it can help if there is a mix up afterwords. Just like when you contacted the shift lead, include your name, number, and your email associated with your Bacon account. Then include what happened, and any documentation that might be useful to know. It is important to include some kind of evidence that you've reached out to the employer as well, a screenshot of a text or your call history is the most common method.
Step Three: Follow Up
If you still receive a suspension after following the steps listed above, don't panic, we can still get this fixed! You'll just need to email into Bacon support one more time and explain that you followed all the steps listed above and that you were still somehow incorrectly suspended. Because you've done such a good job of documenting everything up to this point, especially with the email you sent as part of step two, it will be a simple process to get that suspension lifted!