When Should I Contact Support?

Bacon has a whole team dedicated to helping you when you encounter problems, but when should you reach out?

When Should I Reach out to Bacon's Support Team? 

We encourage you to reach out to us at [email protected] if you encounter the following problems: 

1. Your pay has been delayed more than two business days. (Keep in mind that weekends and holidays do not count as business days)

2. You've experienced any kind of harassment, discrimination, or other inappropriate incident during a shift with Bacon. (For an explanation of what you need to do, see our article “What do I do if I feel I’ve been Harassed or Discriminated against?”)

3. You have been suspended erroneously.

4. You are experiencing technical issues with the Bacon app.

5. You need help updating your phone number or name.

6. You have a question that has not been answered in an article on this site.
   
   

When do I NOT need to contact support? 

1. If you have experienced an emergency prior to a shift, you should withdraw immediately.

2. If it has been less than two business days since your shift and you still haven't been paid. 

If you don't see any shifts in your area (Instead check out our article explaining what you can do here: What Should I Do if I Do Not Have Any Shifts In My Area?)